Click to read some of our most frequently asked questions. If you have others, please contact our leasing team and they will be happy to help.
Q. Does the apartment include
appliances?
A. Yes, appliances are included in your
apartment. Appliance packages may vary by apartment and our leasing agents can
provide more details.
Q. Do I need Renter’s Insurance to rent
an apartment?
A. Renter’s Insurance is required to rent
an apartment. You may select any insurance provider of your choice and we have
some suggestions for providers if that’s helpful for you. The minimum coverage
we require is 100,000 personal liability.
Q. How are packages delivered to my
apartment when I am not home?
A. We have package lockers at the
community, so you can pick up your deliveries 24/7 at a time convenient to you.
Q. Who do I contact if I need a
maintenance repair in my apartment?
A. For non-emergency repairs, you may submit a
maintenance request online through our Resident Portal or contact the Leasing
Office at 650.341.6700. For emergency repairs, you may contact our
after-hours emergency at 650.339.3317.
Q. Do you allow pets in the
apartment?
A. We love pets and welcome cats and dogs at
our community. Some breed restrictions and weight limits apply. Please contact
our Leasing Center for more information about our pet policy and
fees.
Q. Can I pay my rent online?
A. Yes, rent payments can be made 24/7 online
through our Resident Portal.